BPO Innovations offers worldwide small businesses a reliable partner for customer service, contact centers and business process solutions. A true alternative to in-house resources that offers a very high level of hands-on experience, know-how, skill, and confidentiality. With operation centers nearshore, we provide our customers with the best outsourcing option in the market. Mission: Deliver business process outsourcing solutions for businesses worldwide through a highly motivated workforce, which reflects in high customer satisfaction. By being a nearshore option to the US and with the use of the latest technologies we are able to achieve a high level of reliability and effectiveness for our customers. We build long term relationships with our clients by enforcing ethical and moral principles in our day to day work. Vision: Become the leading BPO company in Central America within five years with the highest market share and to achieve recognition worldwide, by investing in our workforce development and technologies. Achieve a workforce turnover of less than 10% a year and achieve 95% in customer satisfaction. Deliver a systems uptime of 99.9% to build a reliability reputation. Services portfolio * Front office and back office BPO support * Inbound/Outbound call center support * Lead generation and verification services * IT support and consulting * CRM implementations and support * Admin support functions * E-mail and chat support (Customer Service) History * Founded and started operations in ‘08 * Moral principles and values behind the company (Respect, Integrity, * Humility and Passion) * Turnkey BPO service solutions for US businesses * Creating the “Ideal company to work for” * Entrepreneurial expertise from founders * Technology, facilities and business management background