Analista de calidad call center - Analista de Calidad Telemarketing

Descripción de la oferta

Empresa Lider en Telecomunicaciones está en busca de Analista de Calidad Telemarketing
Funciones:
Ejecutar auditorías de calidad a las llamadas y procesos, registrando hallazgos y proponiendo mejoras.

Analizar y consolidar evaluaciones cualitativas, elaborando reportes de seguimiento.

Elaborar reportes con recomendaciones y acciones correctivas basadas en resultados cualitativos y cuantitativos.

Participar en talleres de calibración y alineamiento para mantener criterios de evaluación uniformes.

Apoyar la implementación y seguimiento de iniciativas de mejora continua en los procesos de televentas.

Ofrecemos:
Atractivo Salario
Seguro medico y de vida
Crecimiento

Requerimientos

• Educación mínima: Universidad
• 2 años de experiencia
• Edad: A partir de 24 años

Palabras clave: analyst, quality, qa, callcenter, teleoperador, telefonista, telephonist, telefonico, telemaketer, televendedor

Hace 3 días (actualizada)

Acerca de Infotree Service

Infotree Service is a dynamic and entrepreneurial company, comprised of a team of dedicated professionals with over 50 years of direct experience.

We pride ourselves on our high level of customer service and repeat customers. Attention to customer service and innovative solutions in Human Resources, Engineering and IT has helped us to achieve an average yearly growth of over 100% since our founding.

When you talk to Infotree's customers, you will repeatedly hear that it is ...

Infotree Service is a dynamic and entrepreneurial company, comprised of a team of dedicated professionals with over 50 years of direct experience.

We pride ourselves on our high level of customer service and repeat customers. Attention to customer service and innovative solutions in Human Resources, Engineering and IT has helped us to achieve an average yearly growth of over 100% since our founding.

When you talk to Infotree's customers, you will repeatedly hear that it is Infotree's personalized attention and focus to customer needs that has resulted in such strong repeat business.

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