Client Success Specialist (Remoto)

Descripción de la oferta

Client Success Specialist (Contractor) Honorarios: USD $1,033 Horario: Lunes a viernes, 9:00 AM 5:00 PM (EST o PST) Modalidad: Contractor · Remoto Descripción del Puesto Buscamos un Especialista de Éxito del Cliente para gestionar consultas de clientes y proveedores, priorizar casos y ofrecer soporte profesional y oportuno. Este rol requiere organización, comunicación efectiva y alta atención al detalle. Responsabilidades Gestionar y responder consultas de clientes y proveedores. Resolver solicitudes simples y escalar las complejas. Priorizar casos según urgencia e impacto. Mantener relaciones profesionales y seguimiento adecuado. Apoyar en implementaciones y recopilación de documentación. Actualizar información de clientes en HubSpot u otras herramientas. Requisitos 12+ años en Éxito del Cliente (preferible 2+). Experiencia en gestión de clientes más allá de soporte transaccional. Excelentes habilidades de comunicación escrita y verbal. Capacidad para priorizar, trabajar de forma independiente y tomar decisiones. Alta atención al detalle y mentalidad de ownership. Manejo de herramientas como HubSpot, Slack, Google Suite, Vitally, etc. Inglés obligatorio avanzado; español no requerido. Experiencia con empresas SaaS (preferido) Habilidades Clave Comunicación Atención al detalle Priorización Resolución de problemas Adaptabilidad Proactividad Profesionalismo Organización, Experiencia en HubSpot Obligatoria

Requerimientos

• Educación mínima: Educación Básica Secundaria
• años de experiencia
• Idiomas: Inglés
• Conocimientos: Proveedores

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: especialista, casa, remoto, remote, teletrabajo, home

Hace 3 días (actualizada)

Acerca de SOLVO GLOBAL GUATEMALA

Allied Global started operations in Guatemala in 2005. It began with 50 employees and has now grown to more than 7,000. It is a Contact Center and BPO (Business Process Outsourcing) company for clients in different industries such as telecommunications, cable, banks, etc. Allied Global has operations in Guatemala, Belize, United States, and Honduras.

Allied Global believes and knows that the motor of the company is its people, and therefore, provides them with the necessary tools for ...

Allied Global started operations in Guatemala in 2005. It began with 50 employees and has now grown to more than 7,000. It is a Contact Center and BPO (Business Process Outsourcing) company for clients in different industries such as telecommunications, cable, banks, etc. Allied Global has operations in Guatemala, Belize, United States, and Honduras.

Allied Global believes and knows that the motor of the company is its people, and therefore, provides them with the necessary tools for them to perform their jobs in a pleasant environment and with the latest technology. It also offers growth opportunities for its employees. Last but not least, Allied Global continually trains its talent, to challenge them daily to be better personally and professionally.

Allied Global is committed to being the best partner to its clients by providing solutions they need with outstanding results, complying with all regulations and implementing the best technology solutions at the most competitive price. We are dedicated to exceeding client goals at all levels, with integrity that will foster continued long-term client relationships.