Customer service agent

Descripción de la oferta

Were Hiring! Medical Scheduler / Patient Services Coordinator Are you organized, patientfocused, and great at managing highvolume scheduling in a medical environment? Were looking for a Medical Scheduler / Patient Services Coordinator to support a busy pediatric practice and ensure every patient receives timely, accurate, and compassionate care. This role is essential to keeping daily operations running smoothly and delivering an exceptional patient experience. Key Responsibilities Schedule appointments for all patients, ensuring sameday visits for sick patients Answer calls promptly and professionally following office scripts Enter and update accurate demographic and insurance information in HealthFusion Inform patients of outstanding balances and process payments over the phone Coordinate with billing when patients have questions about balances Check if patients are due for wellchild checkups (WCC) and schedule accordingly Review appointment details (date, time, provider, location) with callers Remind families to arrive early and bring necessary medical records Notify the oncall doctor when late arrivals occur after office hours Work daily on the WCC list and track outreach and scheduled appointments Enable patient portal access and direct calls to appropriate departments Confirm nextday appointments after 1 PM Escalate clinical messages, lab results, and prescription refill requests appropriately Follow ADHD medication protocols and visit requirements Direct medication, lab, and form requests to the correct internal teams Address feverrelated questions following standard procedures Generate newborn notification forms and coordinate with internal staff Manage return mail lists and act as a liaison between patients and the office Use sound judgment when handling calls and patient concerns Support additional administrative tasks as needed Be flexible to work oncall, weekends, and holidays Required Skills Hard Skills Data entry accuracy Customer service experience Healthcare or medical office experience Insurance verification and management Appointment scheduling Billing and collections support Medical records management Prescription management Patient portal management Soft Skills Strong communication Excellent customer service Attention to detail Problemsolving Time management Flexibility Team collaboration Empathy Organizational skills Professionalism Apply now!

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 23 horas (actualizada)

Acerca de SOLVO GLOBAL GUATEMALA

Allied Global started operations in Guatemala in 2005. It began with 50 employees and has now grown to more than 7,000. It is a Contact Center and BPO (Business Process Outsourcing) company for clients in different industries such as telecommunications, cable, banks, etc. Allied Global has operations in Guatemala, Belize, United States, and Honduras.

Allied Global believes and knows that the motor of the company is its people, and therefore, provides them with the necessary tools for ...

Allied Global started operations in Guatemala in 2005. It began with 50 employees and has now grown to more than 7,000. It is a Contact Center and BPO (Business Process Outsourcing) company for clients in different industries such as telecommunications, cable, banks, etc. Allied Global has operations in Guatemala, Belize, United States, and Honduras.

Allied Global believes and knows that the motor of the company is its people, and therefore, provides them with the necessary tools for them to perform their jobs in a pleasant environment and with the latest technology. It also offers growth opportunities for its employees. Last but not least, Allied Global continually trains its talent, to challenge them daily to be better personally and professionally.

Allied Global is committed to being the best partner to its clients by providing solutions they need with outstanding results, complying with all regulations and implementing the best technology solutions at the most competitive price. We are dedicated to exceeding client goals at all levels, with integrity that will foster continued long-term client relationships.