Global Financial Specialist, Customer Service Telus

Descripción de la oferta

This role specializes in CX solutions for the financial services industry. The Global Financial Services Specialist supports customers with money transfers, compliance, fraud prevention, and account inquiries. The role requires strong communication, problem-solving, and attention to detail. Responsibilities include handling transactions, troubleshooting issues, ensuring compliance, and delivering high-quality service across multiple channels. Candidates must understand financial regulations and risk assessment. This fast-paced role focuses in the financial sector while maintaining service excellence and security.

Key Responsibilities:
Provide professional phone support for complex financial service inquiries
Process and verify money transfers and payment status updates with high accuracy
Implement compliance procedures and fraud prevention measures
Handle customer escalations with attention to financial security protocols.
Analyze transaction patterns to identify service improvement opportunities

Requirements
Experience: 1+ years of experience in financial services, banking, or related fields (Desirable).
Schedule flexibility (evenings, weekends and holidays).
Work Modality: Must be able to work on-site
Education: Minimum High School Diploma or equivalent certification required.
Language: English B2 Spoken & Written (CEFR).

We offer
Salary up to Q7,500 including bonuses
$ 500 de hiring bonus

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años

Palabras clave: financiero, financial, especialista, servicio, service

Hace 15 horas (actualizada)

Acerca de GENTELABORA

Nuestra empresa se especializa en brindar servicios profesionales, como
reclutamiento y selección, pruebas psicométricas y por competencia, capacitaciones
diversas, así como asesorías en Sistemas de Gestión y Administración en áreas de
Calidad y Compras, ofreciendo soluciones innovadoras a los diferentes negocios.