Tech Support Representative - Telus

Descripción de la oferta

Description and Requirements
Work with us as a Premium Tech Support Rep for the world's largest Internet brand, there's a great career ahead!

As a technical support representative, you’ll handle a broad range of customer cases and enterprise clients. You’ll gather information from customers and troubleshoot advanced technical issues which will require your technical troubleshooting experience, strong customer service instincts, and a passion for technical support.

Main Responsibilities:
•Provide an excellent technical support to customers and effectively guide them to solve problems and meet the needs of information on services.
•Ensure that client requests are properly prioritized to prevent high impact to customer operations.
•Raise the flag about possible outages or widespread issues that can affect several clients.
•Maintain clear and complete documentation of all customer interactions and troubleshooting actions performed when aiming for resolution.

Skills:
• Teamwork
• Analytical skills
• Results Oriented
• Emotional Intelligence
• Customer Oriented
• Responsibility
• Multitasking abilities
• Exceptional communication skills in both written and oral expression
• Patient and willing to do extensive troubleshoot


Additional Job Description
Work with us as a Premium Tech Support Representative! You’ll handle a broad range of customer cases and enterprise clients. You’ll gather information from customers and troubleshoot advanced technical issues which will require your technical troubleshooting experience, strong customer service instincts, and a passion for technical support.

Knowledge:
•English - B2:
•Oral and written comprehension
• Appropriate use of language
•Excellent verbal and written communication.
•Knowledge of Multitasking.
•Knowledge and use of the internet.
•Knowledge of customer engagement best practices and strategies.
*Availability to work on weekends

Salary (up to Q7,700 con bono)

Requerimientos

• Educación mínima: Educación Básica Secundaria
• años de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años

Palabras clave: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante

21 de junio (actualizada)

Acerca de GENTELABORA

Nuestra empresa se especializa en brindar servicios profesionales, como
reclutamiento y selección, pruebas psicométricas y por competencia, capacitaciones
diversas, así como asesorías en Sistemas de Gestión y Administración en áreas de
Calidad y Compras, ofreciendo soluciones innovadoras a los diferentes negocios.